Privacy policy

ASTRA WREN

Privacy Policy

1. Introduction

By accessing and using our website, you agree to abide by these Terms & Conditions. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website.

2. Products & Services

1.  Astra Wren exclusively sells fashion-related products.

2.  All product images and descriptions are provided as accurately as possible; however, slight variations in actual color and size may occur.

3. Orders & Payments

1.  It is essential that accurate information is provided at the time of placing an order.

2.  Payments must be completed through our approved payment methods.

3.  We reserve the right to cancel any order in the event of incorrect information or suspected fraudulent activity.

4. Shipping & Delivery

1.  Delivery times depend on product availability and the customer’s location.

2.  While we make every effort to deliver within the estimated timeframe, we cannot be held responsible for unexpected delays.

Delivery Charges:

Within Dhaka: BDT 80

Outside Dhaka: BDT 150

5. Returns & Exchange Policy

Please carefully inspect your order in the presence of the delivery person before accepting it. Open the package and verify that the product is in good condition, that the size and color match your order, and that there are no defects or damage.

Once the delivery person has left, returns or exchanges will no longer be possible. We therefore strongly encourage you to thoroughly check your order before confirming receipt.

Should you encounter any issue or have a complaint, please contact us immediately at 01577606906 or reach out via email at astraawren.official@gmail.com.

6. User Responsibilities

1.  Any illegal or harmful activity on our website is strictly prohibited.

2.  Unauthorized use, copying, or theft of another person’s information, images, or content is not permitted.

7. Intellectual Property

The Astra Wren logo, images, content, and designs are protected by copyright. Any use without prior written permission is strictly prohibited.

8. Privacy

1.  Your personal information is kept secure in accordance with our Privacy Policy.

2.  We only collect information that is necessary for processing your order.

9. Changes to Terms

1.  We reserve the right to update or modify these terms at any time.

2.  Any revised terms will take effect immediately upon being published on the website.

10. Contact Us

For any questions, concerns, or assistance, please don’t hesitate to get in touch with us. Astra Wren is always here for you!

 

📧  Email: astraawren.official@gmail.com

📞  Phone (WhatsApp & Calls): +880 1577-606906

📍  Address: House 51, Road 12, Sector 10, Uttara, Dhaka, Bangladesh

📣  For any product or service-related complaints, please contact our hotline directly: 01577606906