Refund policy

RETURN & REFUND POLICY

Last Updated: September 17, 2026

At Astra Wren, we want you to be satisfied with your purchase. Please carefully review the following Return, Exchange, and Refund Policy before placing an order.

1. NO MONEY-BACK OR CASH REFUND

Astra Wren does not offer a general money-back or cash refund policy.

If you do not like the product, choose the wrong size, or simply want a different product, you may request an exchange subject to the conditions described in this policy.

Refunds will not be issued for ordinary product dissatisfaction, size issues, or preference-based requests.

2. CHECK YOUR PRODUCT AT DELIVERY

Customers must carefully inspect the product while the delivery person is present.

Before accepting the delivery, please check:

  • Product condition

  • Product size

  • Product design

  • Whether the correct product was delivered

  • Any visible damage

  • Whether the product is significantly different from the displayed product

If you identify a problem, you must immediately inform the delivery person and contact Astra Wren while the delivery person is still present.

Once the delivery person has left, a return request based on visible damage, wrong product, color preference, appearance, or similar issues will generally not be accepted.

3. ELIGIBLE EXCHANGE CONDITIONS

An exchange may be available in the following situations:

Wrong Product

If Astra Wren sends you the wrong product, we will arrange an exchange subject to product availability.

Damaged Product

If the product is damaged when delivered, please notify us immediately while the delivery person is present. After verification, we may provide an exchange.

Size Issue

If the delivered product does not fit and you require another size, an exchange may be available subject to stock availability.

Product Preference

If you do not like the product or would prefer another product, you may request an exchange, subject to our approval and product availability.

However, the product must meet all applicable exchange conditions.

4. EXCHANGE CONDITIONS

To qualify for an exchange:

  • The product must not have been worn.

  • The product must not have been washed.

  • The product must not be damaged or altered by the customer.

  • The product should remain in its original condition.

  • Any original tags, packaging, or other included items should be retained where applicable.

  • The exchange request must comply with the delivery-time inspection requirements described in this policy.

Astra Wren reserves the right to reject an exchange request if the product has been used, worn, washed, damaged, altered, or otherwise does not meet the exchange conditions.

5. COLOR AND PRODUCT APPEARANCE

Product colors may appear slightly different depending on lighting, photography, monitor, mobile phone, or other device settings.

If the customer simply does not like the actual color or appearance of the product, the product must be checked while the delivery person is present.

Once the delivery person has left, a return based solely on color preference or appearance will not be accepted.

Where eligible, an exchange may be considered according to this policy.

6. DISCOUNT AND SALE PRODUCTS

Products purchased at a discount, promotional price, or sale price are not eligible for return or exchange, unless Astra Wren specifically states otherwise for a particular promotion.

7. USED PRODUCTS

Used, worn, washed, damaged, altered, or modified products are not eligible for return or exchange.

Customers should inspect the product at the time of delivery before using it.

8. DELIVERY CHARGES FOR EXCHANGE

If an exchange is required because Astra Wren sent:

  • The wrong product

  • A damaged product

  • Another verified product-related issue caused by Astra Wren

Astra Wren will bear the applicable delivery charge for sending the replacement product for the second delivery.

For customer-requested exchanges, such as a size change or preference-based exchange, the customer may be responsible for the applicable delivery charge.

9. NO REFUND FOR EXCHANGE REQUESTS

If an exchange is approved, Astra Wren will provide another eligible product instead of issuing a cash refund.

If the requested replacement product is unavailable, Astra Wren may contact the customer to discuss an available alternative.

Cash refunds or money-back refunds are not provided as a general remedy under this policy.

10. RETURN OF DAMAGED OR WRONG PRODUCTS

If you receive a damaged or wrong product, please notify the delivery pe